Privacy policy

Privacy Policy

Last updated: March 17, 2026

We respect your privacy the same way we design our products, with intention and care.

CozyLab operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. CozyLab is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

We may collect:

  • Contact details (name, billing and shipping address, phone number, email address)

  • Financial information (processed securely by payment providers, including transaction details and payment confirmations)

  • Account information (username, password, preferences, settings)

  • Transaction information (items viewed, added to cart, purchased, returned, or exchanged)

  • Communications (messages or inquiries you send to us)

  • Device information (IP address, browser type, device identifiers)

  • Usage information (how you interact with our website and services)

Personal Information Sources

We collect personal information from:

  • You directly (orders, account creation, communication)

  • Your device automatically (cookies and similar technologies)

  • Service providers (payments, analytics, fulfillment)

  • Partners or third parties

How We Use Your Personal Information

We may use your information to:

Provide, tailor, and improve the Services
Process orders, manage accounts, fulfill purchases, handle returns, and personalize your experience.

Marketing and advertising
Send promotional communications and show relevant ads based on your activity.

Security and fraud prevention
Protect your account and detect or prevent fraud or misuse.

Communicating with you
Provide customer support and respond to inquiries.

Legal reasons
Comply with applicable laws and enforce our policies.

How We Disclose Personal Information

We may disclose your information:

  • To Shopify and service providers (payments, shipping, analytics, IT services)

  • To marketing and advertising partners

  • When required by law or to protect our business

  • In connection with business transactions (e.g., merger, acquisition)

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve the Services.

Learn more: https://privacy.shopify.com/en

Third-Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked on our Services. Please review their policies separately.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16.

If you believe a child has provided personal information, contact us and we will delete it.

Security and Retention of Your Information

We take reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion

  • Correct inaccurate data

  • Request data portability

  • Opt out of targeted advertising

To exercise your rights, contact us at: hello@shopcozylab.com

You may unsubscribe from marketing emails at any time.

International Transfers

Your information may be transferred and processed outside your country. Where required, we use appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised date.

Contact

If you have questions about this Privacy Policy or your personal information, contact us at: hello@shopcozylab.com