Shipping policy
SHIPPING POLICY
Last updated: March 17, 2026
At CozyLab, we are committed to delivering your order with care and clarity at every step.
Order Processing
All orders are processed within 2–4 business days after your order is placed.
Orders are not processed, shipped, or delivered on weekends or holidays.
During high-demand periods or product launches, processing times may be slightly extended. If there is a significant delay, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
United States
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
International
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Standard International Shipping: 7–21 business days
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
These charges are not included in your order total and are the responsibility of the customer.
CozyLab is not responsible for delays caused by customs processing.
Shipping Delays
CozyLab is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Customs processing
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Incorrect or incomplete shipping addresses
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Events outside our control
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout.
CozyLab is not responsible for orders shipped to incorrect addresses provided by the customer.
We are unable to guarantee changes once an order has been processed.
Lost or Stolen Packages
Once your order has been shipped and marked as delivered, CozyLab is not responsible for lost or stolen packages.
If your package is lost in transit, please contact us at hello@shopcozylab.com and we will assist in filing a claim with the carrier.
If a package is marked as delivered but cannot be located, please contact the shipping carrier directly.
Contact
For any shipping-related questions, please contact us at:
CozyLab
St. Charles, Missouri