Refund policy
We want you to love what you wear. If something is not right, we are here to make it right.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
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Unworn and unwashed
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In their original condition
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Returned with all original tags attached
To start a return, contact at hello@shopcozylab.com with your order number. Returns sent without first contacting us may not be accepted.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are nonrefundable.
Exchanges
Need a different size? We offer size exchanges within 14 days of delivery, subject to availability.
Items must meet the same eligibility requirements listed above.we will notify you of its approval status. If your preferred size is unavailable, you may return the item for a refund instead.
Refunds
Once your return is received and inspected, we will notify you of its approval status. If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank.
Non-Returnable Items
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Final sale items
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Gift cards
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Worn items
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Used items
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Washed items
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Altered items
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us at hello@shopcozylab.com within 48 hours of delivery with photos, and we will resolve it quickly.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Preorders
Preorders are eligible for returns and exchanges under the same conditions as other purchases. The 14 day return or exchange window begins when your order is delivered, not when the preorder is placed.